Your Provider: Aviva

Aviva was founded in 1797 as Norwich Union, before merging with CGU to form Aviva in 2000. Aviva have roughly 15 million customers in the UK and 33 million worldwide in 16 countries.

Download Aviva DigiCare+
What ’s included with Aviva DigiCare+?

Annual health check: Test your risk of diabetes and high cholesterol, as well as your liver, kidneys, and bone health. 

Nutritional support: Advice on how to improve your eating habits as part of a healthy lifestyle.

Bupa Anytime HealthLine: You can always reach a nurse by phone, no matter what time it is.

Mental health support: You can make your way towards a healthier and clearer mind with the help of qualified therapists.

Second opinion service: Have another expert look at your medical treatment and diagnosis for reassurance.

Bereavement support: Practical support and emotional comfort when you lose someone close to you.

Aviva DigiCare+ health and wellbeing benefits are available at no extra cost with your protection policy

  • Finger-prick health check to help spot potential problems
  • Mental health help and support from qualified therapists
  • Access to nutritionists for healthy eating support

Aviva DigiCare+ is a health and wellbeing app that gives easy access to a range of benefits, which could help you detect, manage, and prevent physical and mental health problems.

The app is provided by Square Health and the services are provided by Square Heath and a handful of other trusted third party providers. The app is your personal gateway to achieving a healthier body and happier mind.  Qualified clinicians, nutritionists and therapists are just a tap and swipe away.

These services are non-contractual benefits Aviva can change or withdraw at any time. This does not apply to Grief Encounter, who are a charity and can be used by the general public.

Residency restrictions apply and charges for some services may apply. 

Aviva payout rates

In 2024, Aviva paid out 97.1% of protection claims, totalling £1.89 billion.

Awards won

Aviva have won 'General Insurer of the Year' (British Insurance Awards) 11 years in a row. This year, they also picked up the award for' General Insurer of the Decade '. As well as awards for their insurance products, Aviva have also won various other awards, such as Gold (2021) and Silver (2022) for ' Climate Action' and 'Race to Net Zero ' in the Global Good Awards.